Emails aren't arriving

If quotes, invoices, reminders or team invitations aren’t arriving, work down this list.

1. Is email set up at all?

Until email is set up, Crewtavo can’t send any. A team invite that says Invite ready instead of Invite sent is a sign email isn’t connected yet. See Send email from Crewtavo.

2. On Railway’s trial or Hobby plan? Use Resend

Railway blocks outgoing mail servers (SMTP) on its trial and Hobby plans, so a mailbox (Gmail, Zoho and so on) can’t send from there. Connect Resend instead: open Settings → Email, choose Resend (it’s marked Recommended) and follow the steps on the screen. See Connect Resend.

3. Using Resend? Check what Settings → Email says

Open Settings → Email. If it shows Needs attention, the message under Emails aren’t going out says what Resend refused and what to change. The usual causes:

• The domain isn’t verified. Send from has to be an address on a domain that Resend shows as Verified. If it’s still pending, finish adding its DNS records where your domain is managed.
• The API key is limited to another domain. A message like “This Resend API key can only send from a different domain” means the key was made for one domain only. Create a new key with Sending access for all domains and press Connect again.
• The daily limit was reached. Resend’s free plan sends 100 emails a day; sending starts again after midnight UTC.

See If Resend refuses the connection for the full list.

4. Using your own mailbox? Reconnect it

Open Settings → Email and connect the mailbox again. Crewtavo signs in and sends you a test before saving, so you’ll know straight away whether it works. If it doesn’t, make a new app password with your email provider: the screen links to where each provider makes one.

5. Still nothing? Check spam

Ask the person to look in their spam or junk folder, and to mark the message as not spam. Email from a domain that’s new to sending often lands there at first.