# Emails aren't arriving

> Why quotes, invoices or team invites aren't reaching inboxes, and how to fix it. On Railway's trial and Hobby plans, connect Resend under Settings → Email.

If quotes, invoices, reminders or team invitations aren't arriving, work down this list.

## 1. Is email set up at all?

Until email is set up, Crewtavo can't send any. A team invite that says **Invite ready** instead of **Invite sent** is a sign email isn't connected yet. See [Send email from Crewtavo](https://crewtavo.com/docs/connections/email/).

## 2. On Railway's trial or Hobby plan? Use Resend

Railway blocks outgoing mail servers (SMTP) on its trial and Hobby plans, so a mailbox (Gmail, Zoho and so on) can't send from there. Connect Resend instead: open **Settings → Email**, choose **Resend** (it's marked **Recommended**) and follow the steps on the screen. See [Connect Resend](https://crewtavo.com/docs/connections/email/#connect-resend-recommended).

## 3. Using Resend? Check what Settings → Email says

Open **Settings → Email**. If it shows **Needs attention**, the message under **Emails aren't going out** says what Resend refused and what to change. The usual causes:

- **The domain isn't verified.** **Send from** has to be an address on a domain that Resend shows as **Verified**. If it's still pending, finish adding its DNS records where your domain is managed.
- **The API key is limited to another domain.** A message like "This Resend API key can only send from a different domain" means the key was made for one domain only. Create a new key with **Sending access** for all domains and press **Connect again**.
- **The daily limit was reached.** Resend's free plan sends 100 emails a day; sending starts again after midnight UTC.

See [If Resend refuses the connection](https://crewtavo.com/docs/connections/email/#if-resend-refuses-the-connection) for the full list.

## 4. Using your own mailbox? Reconnect it

Open **Settings → Email** and connect the mailbox again. Crewtavo signs in and sends you a test before saving, so you'll know straight away whether it works. If it doesn't, make a new app password with your email provider: the screen links to where each provider makes one.

## 5. Still nothing? Check spam

Ask the person to look in their spam or junk folder, and to mark the message as not spam. Email from a domain that's new to sending often lands there at first.

Source: https://crewtavo.com/docs/troubleshooting/email-not-arriving/ (last updated 2026-10-19)