# The guided setup didn't finish

> What each message on crewtavo.com/start means, from "You cancelled on Railway's page" to "The setup didn't finish", and what to do next.

If the guided setup at [crewtavo.com/start](https://crewtavo.com/start/) stops, it shows one of these messages. Find yours below.

## "You cancelled on Railway's page, so nothing was set up."

You chose not to authorize on Railway's screen. Nothing was created. Start again from [Get started](https://crewtavo.com/start/) whenever you like.

## "That setup link expired."

The sign-in with Railway timed out before the setup started. Start again from [Get started](https://crewtavo.com/start/): it only takes a minute.

## "Railway didn't share a workspace with Crewtavo."

On Railway's approval screen, a workspace has to be picked for Crewtavo to go in. Start again and pick your workspace on that screen before choosing **Authorize**.

## "Railway didn't finish signing you in."

Railway's sign-in stopped partway. Start again from [Get started](https://crewtavo.com/start/).

## "Railway couldn't start the setup."

Railway refused to create the project. Try again. If it happens twice, deploy the [Crewtavo template](https://railway.com/deploy/crewtavo?referralCode=pQ_v0d) from Railway's own page instead: press **Deploy**, then open the address on the **crewtavo** service when it's done.

## "Something went wrong on our side."

The setup itself hit an error. Try again, or use the [Crewtavo template](https://railway.com/deploy/crewtavo?referralCode=pQ_v0d) on Railway's page instead.

## "The setup didn't finish": "Railway couldn't create your Crewtavo."

The project was started in Railway, but creating it failed there. Choose **Open Railway** on that screen to see what happened, or **Start again**.

## "The setup took longer than Railway lets us follow along."

The setup can only follow along for an hour. Your Crewtavo may still be starting: sign in to Railway, open the project called **Crewtavo**, and click the **crewtavo** box to find its address. See [Find your Crewtavo's address](https://crewtavo.com/docs/troubleshooting/find-your-address/).

## It's taking a long time

Two notes can appear on the progress screen while it's still working:

- **"One part is taking a few tries to start."** Railway usually sorts this out by itself. Keep waiting.
- **"This is taking longer than usual."** You can keep waiting, or choose **check on it in Railway**. Once it's running, the address shows **Crewtavo is starting up** while it prepares the database; that page moves on by itself.

## Railway's "Not Found" page: "The train has not arrived at the station"

Railway can take a minute or two to switch on a brand-new address. The ready screen waits until your Crewtavo's address opens in your browser before taking you there, and after two minutes it opens it anyway, with a note saying Railway is still switching it on. If you land on this page, your Crewtavo is fine: wait a minute and refresh the page. Don't choose **Go to Railway** and start again. The address is on the ready screen, and in Railway on the **crewtavo** box (see [Find your Crewtavo's address](https://crewtavo.com/docs/troubleshooting/find-your-address/)).

## "No setup in progress"

The progress page was opened in a browser that isn't running a setup, for example on another device. If you set one up in this browser before, the page links to it. Otherwise, find it in Railway: see [Find your Crewtavo's address](https://crewtavo.com/docs/troubleshooting/find-your-address/).

Source: https://crewtavo.com/docs/troubleshooting/setup-did-not-finish/ (last updated 2026-10-20)